FREQUENTLY ASKED QUESTIONS

Choose a product, click "Add to basket" and proceed to checkout. Enter the delivery address, choose a payment method and confirm the order. The order number and details are sent to your e-mail address.

Our customer service answers your questions by phone during working hours and through the "Contact us" form. To see the appliances in person, book an appointment with a specialist in a Miele store.

Yes. All prices are in Azerbaijani manat (₼) and include VAT. The delivery fee, if any, is shown separately in the order total.

Items in stock are usually delivered within 1–3 working days in Baku, Sumgayit and Khirdalan and within 3–7 working days to the regions. The estimated delivery time is shown on each product page. The courier calls you before delivery to agree on a time.

Courier delivery is free for orders above a certain amount; for smaller orders the delivery fee is shown in the basket. Picking the order up from a Miele store is free of charge.

Log in and open "My orders" in your account to see the status, items, address and payment method of every order. We e-mail you whenever the status changes.

As long as the order has not been shipped (status "Pending" or "Confirmed"), you can cancel it yourself on the order page under "My orders". For a shipped order, create a return request after delivery.

You can pay the courier on delivery in cash or by bank card, or pay by bank transfer. No online card payment is required on the website.

Choose "Bank transfer" at checkout. The bank details are shown on the confirmation page and in the e-mail. Put the order number in the payment reference; the order is confirmed once the payment arrives.

Yes. Select the "Company" type in the address form and enter the company name and tax number (VÖEN). The electronic invoice is issued with these details.

Go to "Cancellation and returns" in your account, choose the delivered order and select the items and the reason. Once the request is reviewed, our team contacts you to arrange the pick-up.

In line with the consumer protection law, you can return an unused product in its original condition and packaging within 14 days of delivery. Faulty products are handled under the warranty.

Miele appliances sold officially come with the manufacturer's warranty; the period is shown on the product page and the warranty card. Warranty service is provided by the authorised Miele service centre, so keep the receipt and the warranty card.

Click the user icon at the top of the site, choose "Register" and enter your e-mail address, name and a password. After signing up, confirm your e-mail with the link in our "Welcome" e-mail.

Click "Forgot your password?" in the login window and enter your e-mail address. Use the link we send you within 60 minutes to set a new password.

Untick the newsletter option under "My details" in your account or contact customer service.

Yes. Installation and first start-up of washing machines, dishwashers, dryers and built-in kitchen appliances are carried out by authorised Miele technicians. After your order we contact you to agree on a time.

Original Miele dust bags, filters, UltraPhase detergents and PowerDisk dishwasher tablets can be ordered from the "Care products" section of the catalogue.